"Your child has a fever? Don't worry, I'll call our family doctor right away." Not long ago, Chinese audiences could only sigh with envy at such scenes in Western films and TV shows. Today, rapidly advancing internet healthcare is making professional, convenient, and trustworthy family doctors accessible to everyone—On October 15, 2020, Ping An Good Doctor's sub-brand Ping An Medical Home upgraded its "Private Doctor" product line. Targeting individuals and families, it introduced a multi-tiered membership system for health management services. This evolution combines "Private Doctor" services with "Family Doctor" services, delivering personalized, compassionate health management for every user and household.
99% Positive Consultation Rating in First Year
In the second half of 2019, Ping An Good Doctor launched China's first groundbreaking family doctor product—Private Doctor. This innovative internet healthcare model effectively addressed challenges in implementing family doctor services, creating comprehensive, high-quality one-stop medical and health services. Within its first year, Private Doctor achieved a 99% positive consultation rating, establishing an exceptional service reputation.
The newly upgraded "Private Doctor" product expands its service scope from individual health management to family health management. The upgraded version includes "Individual Edition" and "Family Edition," allowing up to 8 family members to share benefits.Service offerings now encompass health management beyond medical needs, covering 24/7 online consultations, hospital appointment scheduling, registration, referrals, accompaniment during visits, and hospitalization arrangements—spanning the entire healthcare journey. It also introduces online consultations with top national specialists, providing patients with precise, trustworthy expert treatment plans to serve as the guardian of family health.
From individual to family coverage for up to 8 members
As society's smallest unit, family health forms the bedrock of national wellness. The well-being of loved ones remains everyone's foremost concern. Compared to its predecessor, Ping An Medical Home's "Private Doctor" service now offers a more diversified tiered product system based on varying user needs.The upgraded "Private Doctor" product now covers service needs ranging from individuals to families, allowing up to 8 family members to share benefits. It offers tiered membership options tailored to the actual health requirements of different demographics and family structures, truly personalizing and customizing healthcare services. New Voice and Video Consultations with Nationwide Top Specialists Beyond expanding service coverage, the upgraded "Private Doctor" further enriches its service offerings.Through its "1+N" model—integrating general practitioners with specialist doctors and nationally renowned physicians—Private Doctor assembles a formidable medical team. This team delivers professional healthcare services addressing users' diverse medical needs, ranging from common ailments and frequent illnesses to critical and severe conditions.Addressing the public's demand for "quality care and renowned physicians," Private Doctor collaborates with leading scholars in specialized fields, heads of national key disciplines, and renowned medical experts to establish specialist clinics. Top-tier physicians nationwide provide online consultations, delivering precise and trustworthy expert treatment plans to ensure scarce, high-quality medical resources fully serve patients.
Furthermore, the upgraded Private Doctor service covers the entire patient journey, addressing both online and offline healthcare needs. Beyond 24/7 online consultations, advice, and daily health management, it offers appointment scheduling, hospital outpatient bookings, referrals, patient accompaniment, and hospitalization arrangements—tackling offline healthcare pain points with thoughtful convenience.
Notably, the "Private Doctor" service now includes voice and video consultations, enabling patients to connect face-to-face with medical experts from home, achieving zero-distance communication between doctors and patients.
Medical + Wellness: Comprehensive Health Management Services
As public awareness of healthy living grows, the health philosophy of "preventing illness before it occurs" and "prevention over treatment" is gaining widespread acceptance.The upgraded "Private Doctor" offers more comprehensive proactive health services, covering premium health checkups, herbal paste prescriptions, vaccinations, capsule endoscopy, PET-CT scans, and other high-end diagnostic tests, alongside health management services. This addresses the evolving healthcare needs of individuals and families. For users with specific health requirements, it provides year-round 1-on-1 health concierge services and unlimited in-person accompaniment for medical appointments and examinations, truly becoming a dedicated and attentive health partner.From round-the-clock online consultations to seamless integration of online and offline medical care, and from individual medical advice to comprehensive family health management... This comprehensive upgrade of the "Private Doctor" service is a crucial component of Ping An Medical Home's overall product enhancement and a significant step forward in its strategic evolution.By delivering full-lifecycle solutions that provide users with convenient, efficient, professional, and reliable healthcare experiences, "Private Doctor" will help Ping An Medical Home build a professional bridge between doctors and patients. This initiative aims to establish China's largest, most advanced, and most resilient internet healthcare service platform.