Conflicts are inevitable in both work and life. If unchecked, they can escalate, disrupting work and damaging relationships. Therefore, mastering techniques to calm oneself is highly beneficial. Here are three methods: Calm Yourself American business psychologist Professor Oren Yuris proposed three principles for achieving inner calm: "First, lower your voice. Next, slow your speech. Finally, straighten your chest."Lowering your voice and slowing your speech can both ease emotional impulses. Standing up straight with your chest forward helps diffuse tense atmospheres, as people who are emotionally charged or speak aggressively often lean forward. This posture brings your face closer to the other person, artificially creating tension.Listening Without Speaking In their book The Art of Delegation, renowned British politician and historian Parkinson and prominent management scholar Rastomji state: "If an argument arises, remember to keep your mouth shut. Listen to the other person first, let them finish speaking, and strive to be open-minded, sincere, and reasonable. Arguing will never win hearts; the immediate solution is mutual understanding.Anger is fleeting in nature; once the heat of the moment passes, conflicts become easier to resolve. When you disagree with someone's perspective and find it difficult to persuade them immediately, silent listening signals your interest in their viewpoint. This not only calms your own emotions but also helps defuse and circumvent the other person's anger.Role Swapping Robert Kelly, a business professor at Carnegie Mellon University, witnessed a programmer and his supervisor at a California computer company arguing over the value of a software program. Kelly suggested they debate from each other's perspective. Within five minutes, both realized how ridiculous their positions sounded, burst into laughter, and quickly found a solution.Psychological factors play a crucial role in human communication. People often believe they are right and insist others accept their views. If both parties can swap roles and empathize during exchanges, they can avoid heated arguments and achieve rational elevation. In the TV drama Stepmother, when the young stepmother saw her stepchild deliberately playing pranks to provoke her, she flew into a rage and smashed a glass.But she immediately recognized the consequences of escalating conflict. Remembering her responsibility as a mother and the rationality expected of her, her anger dissipated. She swept up the shards and proactively apologized to the child, restoring their relationship. When conflict arises, mentally assess the potential outcomes, reflect on your responsibilities, and elevate yourself to a rational, magnanimous state of mind. This will enable you to control your emotions and defuse tense situations.