A recent study by British psychologists reveals that one-third of workplace conversations, phone calls, and emails lack authenticity. Liars fear face-to-face interactions most, worried their body language or tone might betray them, while email proves the easiest medium for deception.
Liars dread face-to-face encounters
Common office deceptions include withholding information, distorting facts, and concealing truths. Findings indicate employees first resort to email when attempting to deceive bosses, colleagues, or clients, followed by phone calls. Face-to-face communication remains the least preferred method for liars.However, despite email being the preferred method for deception, most people still avoid lying in writing—perhaps fearing the written record it leaves behind. Consequently, over half of all workplace lies occur during verbal conversations.
Psychologists also discovered that people find it harder to lie to friends than to enemies.
Psychologists note that individuals are less likely to lie during face-to-face conversations, and lies are also less common among close colleagues. Therefore, to uncover the truth, schedule a face-to-face meeting rather than communicating via email.
Lies and Stress
These findings were presented by Dr. Sandy Mann and Vincent Shek, researchers at the University of Central Lancashire in the UK. Dr. Mann, a clinical psychologist, stated: "Research indicates that deceitful tactics are commonplace in the workplace. Both managers and employees should remain vigilant against these frequent deceptive maneuvers."
Although Dr. Mann's study did not investigate the reasons behind workplace deception, psychologists believe stress is a primary factor. Dr. Mann noted: "Liars may have unspoken reasons—perhaps they've made mistakes or seek to outshine others—but most often it's to create a favorable impression. The more competitive the environment, the more likely deception becomes."