Recently, the "2020 Zhonghe Life Brand Day" arrived as scheduled, just like previous years, bringing a series of exciting themed activities. Zhonghe Life has always adhered to the concept of "making life easier," launching numerous user-friendly products and brand services. Among these premium service brands, there is a team named after angels who provide thoughtful care and warm service to customers at the first moment. They are the "Zhonghe Life Care Angels."
Established in 2008, the Love Angels are a dedicated service team at China-Netherlands Life. They honor their commitment to care, delivering sincere and heartfelt support to clients hospitalized due to accidents. Acting in the clients' best interests, they tirelessly strive to protect their rights. Through personalized services like assisting with claims processing and resolving difficulties, they have earned consistent praise from clients.
Whenever clients need assistance, the Care Angels promptly rush to their side. They not only deliver condolences and gifts, help clients understand claims procedures and prepare documentation, but also provide whatever support they can. Acting as "temporary" family members, they stay by the clients' side, helping many isolated individuals overcome helplessness and feel heartfelt warmth.Before the Chinese New Year, Ms. Ma reported her claim through Zhonghe Life's 24-hour customer service hotline while hospitalized. Upon receiving the report, the Care Angels promptly contacted her and visited her at the hospital.During the visit, the Care Angel meticulously explained the claims process and required documentation, presenting thoughtfully prepared gifts and sincere care. With her husband in poor health and children busy with work, Ms. Ma had no family members accompanying her during her hospitalization. The Care Angel's visit and concern brought her the warmth of a relative.Ms. Ma expressed, "The visit from Zhonghe Life's Care Angel truly moved me. She was like a daughter, urging me to focus on recovery and encouraging me to cooperate with treatment. I am deeply grateful!"
Over 40 Care Angels nationwide, guided by the service philosophy of "thoughtful care, meticulous attention," journey daily to deliver warmth to clients, providing "more effortless" insurance services.Some say "being needed is a kind of happiness." While the work of Love Angels may seem ordinary, seeing the satisfied smiles on clients' faces through their service makes every effort worthwhile—this is the very essence of the "Love Angels."
Since its inception in 2008, Zhonghe Life's Love Angels have provided warm, attentive, and thorough assistance to over 80,000 clients. They have also established the annual "Love Angels Service Month" initiative, delivering thoughtful care through diverse activities such as exam-day transportation, charitable donations, health seminars, high-tech medical checkups, fitness events, and anniversary celebrations.Each act of kindness is a journey of compassion, allowing customers to experience Zhonghe Life's "New Life, Easier Living" health services and feel the quality of service and brand warmth.